Is First Direct Down?

Is First Direct not working for everyone right now? Get current First Direct outages, status, timeouts and issue reports today.

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First Direct is a telephone and internet based retail bank division of HSBC Bank plc based in the United Kingdom

First Direct outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

First Direct website request errors

This graph shows First Direct errors and response times for the website over the past day. Website status and slowness is related to downtime for First Direct and errors for their site.

More about First Direct service

First Direct is a telephone and internet based retail bank division of HSBC Bank plc based in the United Kingdom. First Direct has headquarters in Leeds, England, and has 1.45 million customers. It was awarded Most Trusted Financial Provider by Moneywise in 2019, and was ranked top in the February 2020 Competition and Markets Authority bi-annual survey for overall service quality.

Social Comments for First Direct
@ChieP_UK on 2022-11-07 20:37:22+00
@firstdirect I feel your app is down now, cannot login. The error code is FT006T… are you having any technical issue?

@LeonardWarren1 on 2022-11-04 22:28:46+00
Absolute shocker that @HSBC_UK app is down and not a peep from them on Twitter or website! This is really poor form for a so-called global bank. Is @firstdirect still offering £175 for me to switch over?

@SgtAlbert69 on 2022-11-04 21:31:09+00
1st Directing Banking app is down. Any idea when it will working again? @firstdirect

@intl_jane on 2022-11-04 21:19:42+00
@firstdirecthelp I think your app is down. I can't log in, can't get past the front screen.

@Stephan8ar on 2022-11-04 21:01:35+00
@firstdirecthelp I think your mobile app is down. Logins keep timing out

@MartinSo1984 on 2022-08-04 09:00:41+00
@njvns @Marmitebcafc @kevenht21 @james7c2 @firstdirect @firstdirecthelp I do wonder if they would be better allowing a third party 2 factor app for the online banking so if your phone app is down you can still get in. But then I would guess they don’t expect the phone app to be down for as long as this is taking.

@MathildeLss on 2022-07-28 21:27:38+00
@firstdirecthelp my fd app is down at the moment. Short loading screen exits the app and no dice on all the regular fixes so far. What's up?

@AURUMAUDS on 2022-02-28 16:32:35+00
HSBC/first direct app is down. Ain’t that some shit 😂

@maxyourday on 2022-01-19 10:16:16+00
@firstdirecthelp your website is down?

What should I do if First Direct is unavailable?
If First Direct is UP but you can't load the page, here are some helpful troubleshooting steps:
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to First Direct is blocked
Access to First Direct may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access First Direct.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access First Direct again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the First Direct site again.
Web Browser Plugins
If you are still having trouble accessing First Direct, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to First Direct