Is ID.me Down?

Is ID.me not working for everyone right now? Get current ID.me outages, status, timeouts and issue reports today.

  
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ID.me is an American online identity network that allows people to prove their legal identity online
https://id.me


ID.me outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

ID.me website request errors

This graph shows ID.me errors and response times for the website over the past day. Website status and slowness is related to downtime for ID.me and errors for their site.



More about ID.me service

ID.me is an American online identity network that allows people to prove their legal identity online. Their users can use that digital credential to access government services, healthcare logins, or discounts from retail brands. ID.me is based in McLean, Virginia. In the wake of the economic downturn caused by the COVID-19 pandemic, ID.me was contracted by numerous state unemployment agencies to verify the identities of claimants. During the COVID-19 recession, ID.me's verification process in several states resulted in lengthy delays that prevented large numbers of legitimately unemployed individuals from accessing their benefits.

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What should I do if ID.me is unavailable?
If ID.me is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to ID.me is blocked
Access to ID.me may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access ID.me.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access ID.me again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the ID.me site again.
Web Browser Plugins
If you are still having trouble accessing ID.me, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to ID.me