# Jane outage reports and status

Canonical page: https://iszdown.com/now/jane-app

Status: Provider reports operational

24-hour window (UTC): 2026-10-19T05:00:00.000Z to 2026-10-20T05:00:00.000Z

Recorded outage reports in this window: 0

Last successful estimated-activity check: No usable observation available

Jane provides online booking, charting, billing, and practice management software for health and wellness clinics.

## How to interpret this page

Estimated down reports are based on US problem-related activity. Values are relative activity from 0 to 100, not counts of submitted reports. The HTML chart averages samples into ten-minute intervals. Partial samples are excluded and missing samples are not invented.

Recorded outage reports and estimated activity are separate signals. Neither confirms that every user is affected. Missing or stale data does not establish that a service is working.

Methodology: https://iszdown.com/methodology

## Citation

Cite [Jane on Iszdown](https://iszdown.com/now/jane-app), include your access time and the observation time above, and qualify estimated activity as an estimate. Recheck before describing current status. Iszdown is independent of the monitored provider.

## Estimated activity samples

No usable activity samples are available for this service in this window.

## Evidence and recovery

Provider reports operational. Mapped components are operational in the latest status update; individual experiences can vary.

No recent recovery can be established from available evidence.

## Website measurements

Successful sampled checks (24h): 100% (1/1). Restricted checks: 0. Median response: 228 ms. P95 response: 228 ms.

These are sampled public website checks from one US server, not continuous uptime or authenticated app/API tests. Missing data stays unknown.

## Official provider evidence

Updated 2026-10-20T04:54:04.000Z.

- Web App - Australia: operational
- Web App - Canada: operational
- Web App - UK: operational
- Web App - US West: operational
- Email / SMS Delivery: operational
- Online Appointments (Telehealth): operational

- [Jane's Online Appointments (telehealth) experiencing an issue while connecting to the waiting room](https://stspg.io/7hdgrv2ygkhc): resolved; updated 2022-06-09T09:17:08.325-07:00
- [Square is experiencing some service issues](https://stspg.io/pm2jytn4vv2v): resolved; updated 2022-06-01T13:09:16.112-07:00
- [Square is experiencing some service issues](https://stspg.io/47fmj6s3z3j1): resolved; updated 2022-02-10T13:43:04.011-08:00
- [Payfirma not currently processing some payments](https://stspg.io/jkh2d4cxgzj3): resolved; updated 2022-01-03T19:33:53.567-08:00
- [Internet Service Outage affecting some US customers](https://stspg.io/lpb9f3j61vmp): resolved; updated 2021-12-15T08:17:37.049-08:00
- [Payfirma not currently processing some payments](https://stspg.io/lqgqkq5rdmyt): resolved; updated 2021-06-29T10:49:40.535-07:00
- [TELUS eClaims submissions are currently not going through](https://stspg.io/z6x2vsyf7z02): resolved; updated 2021-05-11T18:31:27.676-07:00
- [Some Square payments are failing to process](https://stspg.io/2gs5gkq98ybd): resolved; updated 2021-03-26T16:29:27.796-07:00


## Daily outage history

Dates use America/New_York. Green means no issues observed with sufficient monitoring; pink means official incidents, repeated website failures, or reports from at least three network addresses. Gray means insufficient coverage. These are daily evidence summaries, not guaranteed uptime.

| Date | Daily assessment | Observed hours | Official incidents |
| --- | --- | --- | --- |


## About Jane monitoring

Hospital and practice deployments may be independently hosted. Check the environment used by your organization. This page combines the available Jane report activity, official product status, public website measurements, and daily history. Each measurement has its own observation time. A search spike alone does not confirm downtime, and a reachable website does not establish that sign-in or every product feature works.

## Troubleshooting

### Identify the affected environment

Check the organization, practice, product, and login environment you normally use. A working vendor website does not establish that your organization’s clinical system, patient portal, prescribing, or billing is available.

### Keep public reports free of patient information

Describe the affected feature, time, and error category. Do not include patient names, medical record numbers, screenshots of charts, credentials, or clinical details. Use your organization’s support and downtime procedures for clinical workflows.

## Frequently asked questions

### Is Jane down right now?

Provider reports operational. Mapped components are operational in the latest status update; individual experiences can vary. This page was assembled at 2026-10-20T05:02:50.000Z.

### How many Jane outage reports are there today?

The displayed rolling 24-hour window contains 0 recorded reports, from 2026-10-19T05:00:00.000Z to 2026-10-20T05:00:00.000Z. This is not a calendar-day total or a count of affected people. Estimated activity is shown separately as an estimate.

### Why does Jane show operational when it is not working for me?

An official operational status can coexist with a local network issue, account problem, or feature-specific incident. Compare the mapped components, recent incident updates, and regional diagnostic on this page. Automated website checks test public access, not your signed-in session or every Jane feature.

### When was Jane status last updated?

The latest status observation was 2026-10-20T04:54:04.000Z. Only matched product components and incidents are shown. The assessment is recent.

### Has Jane had outages before?

The daily calendar links available incident evidence and retains daily monitoring summaries. Pink marks service issues, green requires sufficient observations with no issues observed, and gray means insufficient coverage. The collected history is incomplete and is not a lifetime outage count or a guarantee of uninterrupted uptime.

### How do I follow Jane or report a problem?

Use “Watch this service” to save Jane in this browser’s watchlist, then return to compare its status with other saved services. The watchlist does not send notifications. Use the problem-report button for an outage report; contact the provider through its official website for account, billing, or private support issues. Iszdown is independent and cannot resolve provider support tickets.


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