Is ecase Down?

Is ecase not working for everyone right now? Get current ecase outages, status, timeouts and issue reports today.

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eCase is a case management platform developed by AINS, Inc. in 2006.

ecase website request errors

This graph shows ecase errors and response times for the website over the past day. Website status and slowness is related to downtime for ecase and errors for their site.

ecase outage report graph

This chart above shows ecase error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of ecase is marked as "down" when the number of reported errors is significantly higher than the average errors.

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eCase is a case management platform developed by AINS, Inc. in 2006.

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What should I do if ecase is unavailable?
If ecase is UP but you can't load the page, here are some helpful troubleshooting steps:
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to ecase is blocked
Access to ecase may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access ecase.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access ecase again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the ecase site again.
Web Browser Plugins
If you are still having trouble accessing ecase, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to ecase