Is Family Tree DNA (ftdna) Down?

Is Family Tree DNA (ftdna) not working for everyone right now? Get current Family Tree DNA (ftdna) outages, status, timeouts and issue reports today.

  
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Discover your DNA story and unlock the secrets of your ancestry and genealogy with our autosomal DNA, Y-DNA and mtDNA tests.
https://www.familytreedna.com/


Family Tree DNA outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.



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Discover your DNA story and unlock the secrets of your ancestry and genealogy with our autosomal DNA, Y-DNA and mtDNA tests.

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What should I do if Family Tree DNA is unavailable?
If Family Tree DNA is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Family Tree DNA is blocked
Access to Family Tree DNA may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Family Tree DNA.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Family Tree DNA again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Family Tree DNA site again.
Web Browser Plugins
If you are still having trouble accessing Family Tree DNA, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Family Tree DNA