Is Family Tree DNA (ftdna) Down?

Is Family Tree DNA (ftdna) not working for everyone right now? Get current Family Tree DNA (ftdna) outages, status, timeouts and issue reports today.

  
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FamilyTreeDNA is a division of Gene by Gene, a commercial genetic testing company based in Houston, Texas
https://www.familytreedna.com


Family Tree DNA outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

Family Tree DNA website request errors

This graph shows Family Tree DNA errors and response times for the website over the past day. Website status and slowness is related to downtime for Family Tree DNA and errors for their site.



More about Family Tree DNA service

FamilyTreeDNA is a division of Gene by Gene, a commercial genetic testing company based in Houston, Texas. FamilyTreeDNA offers analysis of autosomal DNA, Y-DNA, and mitochondrial DNA to individuals for genealogical purpose. With a database of more than two million records, it is the most popular company worldwide for Y-DNA and mitochondrial DNA, and the fourth most popular for autosomal DNA. In Europe, it is the most common also for autosomal DNA. FamilyTreeDNA as a division of Gene by Gene were acquired by MYDNA, Inc., an Australian company in January 2021.

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What should I do if Family Tree DNA is unavailable?
If Family Tree DNA is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Family Tree DNA is blocked
Access to Family Tree DNA may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Family Tree DNA.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Family Tree DNA again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Family Tree DNA site again.
Web Browser Plugins
If you are still having trouble accessing Family Tree DNA, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Family Tree DNA