Is GoToAssist Down?

Is GoToAssist not working for everyone right now? Get current GoToAssist outages, status, timeouts and issue reports today.

  
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GoToAssist is a cloud-based toolset for IT support teams and customer support organizations
https://www.gotoassist.com/


GoToAssist outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

GoToAssist website request errors

This graph shows GoToAssist errors and response times for the website over the past day. Website status and slowness is related to downtime for GoToAssist and errors for their site.



More about GoToAssist service

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Since 2012, GoToAssist has been composed of 3 integrated modules – remote support, IT monitoring and service desk management. GoToAssist was originally released in 2000 as the first Internet-based remote support tool. It is part of the "GoTo" family of products created by the SaaS division of Citrix Systems.

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What should I do if GoToAssist is unavailable?
If GoToAssist is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to GoToAssist is blocked
Access to GoToAssist may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access GoToAssist.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access GoToAssist again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the GoToAssist site again.
Web Browser Plugins
If you are still having trouble accessing GoToAssist, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to GoToAssist