Is Openreach Down?

Is Openreach not working for everyone right now? Get current Openreach outages, status, timeouts and issue reports today.

  
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Openreach is a functional division of telecommunications company BT plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network
https://www.openreach.com/


Openreach outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

Openreach website request errors

This graph shows Openreach errors and response times for the website over the past day. Website status and slowness is related to downtime for Openreach and errors for their site.



More about Openreach service

Openreach is a functional division of telecommunications company BT plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network. Openreach manages BT's local access network which connects customers to their local telephone exchange, starting at the main distribution frame in the exchange and ending at the network termination point at the end user's premises. Openreach also manages the connections between the MDF and the BT Wholesale/local-loop unbundling termination points located in the exchange, often referred to as jumper connections.

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What should I do if Openreach is unavailable?
If Openreach is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Openreach is blocked
Access to Openreach may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Openreach.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Openreach again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Openreach site again.
Web Browser Plugins
If you are still having trouble accessing Openreach, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Openreach