Is TurboTax Down?

Is TurboTax not working for everyone right now? Get current TurboTax outages, status, timeouts and issue reports today.

  
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TurboTax is a software package for preparation of American income tax returns, produced by Intuit
https://freefile.intuit.com/


TurboTax outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

TurboTax website request errors

This graph shows TurboTax errors and response times for the website over the past day. Website status and slowness is related to downtime for TurboTax and errors for their site.



More about TurboTax service

TurboTax is a software package for preparation of American income tax returns, produced by Intuit. TurboTax is a market leader in its product segment, competing with H&R Block Tax Software and TaxAct. TurboTax was developed by Michael A. Chipman of Chipsoft in 1984 and was sold to Intuit in 1993. The company has been subject of controversy over its political influence and deceptive business practices. Intuit, the maker of TurboTax, has lobbied extensively against the Internal Revenue Service creating its own online system of tax filing like those that exist in most other wealthy countries. As part of an agreement with the IRS Free File program, TurboTax allows individuals making less than $39,000 a year to use a free version of TurboTax; a 2019 ProPublica investigation revealed that TurboTax deliberately makes this version hard to find, even through search engines, and that it deceptively steers individuals who search for the free version to TurboTax versions that cost money to use.

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What should I do if TurboTax is unavailable?
If TurboTax is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to TurboTax is blocked
Access to TurboTax may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access TurboTax.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access TurboTax again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the TurboTax site again.
Web Browser Plugins
If you are still having trouble accessing TurboTax, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to TurboTax