Is Virgin Group (virgin) Down?

Is Virgin Group (virgin) not working for everyone right now? Get current Virgin Group (virgin) outages, status, timeouts and issue reports today.

  
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Virgin Group Ltd. is a British multinational venture capital conglomerate founded by Richard Branson and Nik Powell in February 1970
https://www.virgin.com


Virgin Group outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

Virgin Group website request errors

This graph shows Virgin Group errors and response times for the website over the past day. Website status and slowness is related to downtime for Virgin Group and errors for their site.



More about Virgin Group service

Virgin Group Ltd. is a British multinational venture capital conglomerate founded by Richard Branson and Nik Powell in February 1970. Virgin Group's date of incorporation is listed as 1989 by Companies House, who class it as a holding company; however Virgin's business and trading activities date back to the 1970s. The net worth of Virgin Group was estimated at £5–5.5 billion as of November 2014.



Social Comments for Virgin Group
@BOs94559386 on 2022-11-28 22:09:30+00
@virginmedia website is down for maintenance on black Friday deal, please can you assist?


@Libalis76 on 2022-11-28 21:43:56+00
@virginmedia really disappointing that your website is down with 3 hours left of your black Friday sale.


@JosephPhilip93 on 2022-11-22 14:44:46+00
@VirginMoney it's unacceptable that your mobile app is down for maintenance without any prior warning or schedule!!! @richardbranson https://t.co/lc11i9nWDY


@RustyShaghorn on 2022-11-21 16:13:24+00
@VirginBet this is a regular occurrence, site and app is down again and always seems to be when there are big sporting events on. https://t.co/CQiPWXUMxw


@SteveWatkiss on 2022-11-21 15:24:08+00
@virginmedia Wi-Fi again but it’ll affect my tv too. Website is down so I can run a test 🙄. Not been a great 24 hours for Virgin really, usuallly really good. Been issues since ‘improvement’ works were done in the area last week


@vmsFTG on 2022-11-19 00:24:10+00
So virgin media has a website to see the status of the internet in your area. My internet is dodgy atm so I went online to check. The website is down https://t.co/fKJQC6bL0q


@mark__kaye on 2022-11-18 20:28:33+00
@virginmedia - Your website is down, all I get when trying to view my bill / re-new my contract is this. https://t.co/uqLMWZ2Bi3


@amybishopxo on 2022-11-13 16:47:23+00
@virginmedia WiFi has dropped out every few minutes for the last 36 hours. The check service website is down so unable to see if there’s an issue in the area. Do you know if this will be rectified soon as very frustrating


@stac_blundell on 2022-11-11 03:26:21+00
@O2 Tickets aren't being sold as your app is down for everyone not just the odd person! Those aren't actual O2 or virgin customers buying tickets there bots and people passing the system. You should cancel tickets unless they can instore with ID to prove there human or something


@Leno_17 on 2022-11-10 22:00:10+00
@virginmedia How is even possible to sell out when the app is down all day?


@AnneBlackshaw on 2022-11-10 21:28:46+00
@peterkay_co_uk @O2 @virginmedia hang your heads in shame for what’s taken place today. I hope there’s an investigation into this. Advertising to customers about priority access then leaving them out to dry while touts and bots hoover up all the tickets while the app is down 👌🏻


@spcar79 on 2022-11-10 18:45:32+00
@VirginMedia_TV The on the go app is down the last two days can u please give an update when this will be fixed


@Andrea28968332 on 2022-11-10 17:11:28+00
@O2 how is lots being sold as i no one can log in ? either with virgin , desktop, mobile app, even my o2 app is down , i have only managed to get sent a code to log in and nothing happens total rubbish who is buying all them tickets then? ?


@HayleyE93041348 on 2022-11-10 16:48:19+00
So if I'm with o2 I can log in to the priority app, if I click the virgin media option the website is down. Good to know. @virginmedia @o2 https://t.co/23vixmw1XO


@SmithPes on 2022-11-10 16:17:49+00
@virginmedia The issue isn't that your app is down, it's that non virgin/o2 customers are bypassing the priority app and buying the tickets directly through the sellers websites by just amending the website URL on @gigsandtours and @TicketmasterUK. Your genuine customers are missing out


@Gourza on 2022-11-10 11:48:31+00
@virginmedia How if the app and website isnt working?!


@PoshBully1934 on 2022-11-08 07:36:31+00
@VirginMoney Banking app is down again!!


@darranmurray71 on 2022-11-04 00:56:54+00
@VirginMoney yet again your app is down! Yes it's fully updated before you ask. You app has got to be one of the worst I've ever used!!! Clocks by everything for days on end, 2 lots of money going out for 1 food shop constantly!


@chloelizbailey on 2022-10-31 14:16:47+00
@DazzlerSDC @MamaChick1 @virginmedia I’m having the exact same thing, seems like most the website is down


@Timmy200012 on 2022-10-31 13:15:04+00
@virginmedia @Saf282 Your website is down as well… Please check B93 for me… https://t.co/OVimy4iYQY


@wineuncorkeduk on 2022-10-30 16:49:54+00
The @VirginWines website is down


@Finsightnews on 2022-10-29 05:31:17+00
@VirginMobileUAE i cannot open the app! Keep giving “network error” and I have tried from 3 different wifi networks! I need to top up my data asap! No one answers on your Instagram chat or Facebook chat! There is no way to top up data if your app is down!


@Rida_Rahman11 on 2022-10-28 19:58:13+00
Looks like I need to start publicly shaming Virgin Media for the shit broadband services. I can never tell the difference between when an app is down or if it’s just VM being stupid


@EvilHoly666 on 2022-10-28 06:50:12+00
@VirginMoney Oh, I see your banking app is down, right on schedule, on the last Friday of the month again! I will spend today moving my salary/savings etc to another bank & close my business with Virgin. Your service is appalling. I should be able to access my money when I want!


@Grimstraw on 2022-10-27 17:07:07+00
@virginmedia Says your website is down 👍🏼👍🏼👍🏼👍🏼


@Judith_Altneu on 2022-10-26 20:45:50+00
Just about 20 minutes out from a top 5 field hockey match between No. 2 Maryland and No. 5 Virginia in the Terps final home game of the regular season. The @WMUCSports website is down so no preview and not likely a game story. Follow here for updates https://t.co/rm2pHFJKLN


@jds_SaintAllan on 2022-10-26 19:10:33+00
@virginmedia @VMO2News Yet again!!!! What the hell is going on???? Why have you not made any statements about issuing refunds to customers?? You tell people to check online but either your website is down or our internet! Ffs


@Sonya030989 on 2022-10-24 18:13:43+00
RT @Cycle_jon: @AskVirginMoney Unable to make contact with Virgin Money - calls go unanswered, mobile app is down and on-line internet acce…


@Cycle_jon on 2022-10-24 18:10:37+00
@AskVirginMoney Unable to make contact with Virgin Money - calls go unanswered, mobile app is down and on-line internet access not available. Could someone please contact me to help resolve a payment issue.


@Emma77Stevens on 2022-10-15 15:05:16+00
@virginmedia Thank you for response, I just keep getting 'mailbox not available' I've changed password as instructed but nothing and accessing the website is down too


@ryanhendrick84 on 2022-10-11 15:31:37+00
@virginmedia I need to talk to someone about cancelling my account. The broadband is beyond terrible despite being a business account. Plus your website is down, AGAIN!


@boltonguy34 on 2022-10-11 11:21:13+00
@virginmedia hi there. New broadband customer here. I want to remove the parental control on my internet please. It says I can do this on myvirgin account but your website is down at the moment and can’t find the option on the app either. Thanks


@Shireling89 on 2022-10-11 09:00:07+00
Hi @virginmedia - I've had intermittent TiVo issues all morning with crashes & restarts. Your website is down so can't test our kit or report issues. Any advice? (Yes, I've turned it off/wait/on & tried unplugging.)


@JonathonDMcC on 2022-10-11 08:46:26+00
@virginmedia your a joke. I can’t log in to my account because your website is down. I try ringing up I’m on hold for nearly 1 hour and the lady tells me she can’t access my account either. I have been trying for days to sort a new contract out, maybe time to change supplier!


@jimboblio on 2022-10-11 08:43:01+00
@virginmedia Further to this - your website is down. Your phone service status line doesn't recognise my account number (I am reading it from my latest bill and have done it 3 times). The the phone line tells me there are no issues. Are you kidding me?!


@AdrianeSamantha on 2022-10-11 08:37:28+00
@virginmedia this has been going on for days! Luckily we’ve only got broadband with you but I’ve got a sick toddler and trying to work from home with no WiFi and no way to register my loss of services because your website is down. This is an absolute joke of a service! https://t.co/XgHsJrmEck


@YeetVali on 2022-10-11 08:35:30+00
@virginmedia your website is down, could you give me the maintance times for Wednesday seeing I can't check them?


@RmanSafaei on 2022-10-11 08:32:26+00
@VirginMobileUAE I have been trying all Digital ways but no announcement regarding your system app is down.


@okhaeadeleye on 2022-10-11 08:26:35+00
@virginmedia your website is down and you were unable to charge my bill. Why am I getting a late payment charge for your own issues?


@eltonthefish on 2022-10-11 08:17:28+00
@virginmedia home of superfast broadband, TV, landline & mobile deals, I’m working hard to find out when my services will end but your website is down. I’ve received an email when I cancelled, but nothing since then - I believe it ends soon, but I need a date.


@ShinnyShinyKey on 2022-10-10 19:08:02+00
@SarahJustSarah_ @virginmedia It was meant to be 8pm now, but I'm guessing we're going into a third day of no internet. And now the website is down for us to check it


@theDIBB on 2022-10-04 20:00:00+00
Virgin reference number issues: Hi is anyone having issues with viewing their virgin booking please Not sure if website is down ? Thanks xx… https://t.co/nwxAl37hNe


@walgbt on 2022-10-04 09:21:58+00
@virginmedia still bad my timeline isnt loading


@SEAMAC_VALET on 2022-09-30 10:10:29+00
@virginmoney #VirginMoney trying to buy gig tickets if I lose them because your app is down will you compensate me? This is why I empty my account into another account on pay day. You are the worst bank with the worst customer service. @monzo is the way ahead


@Lilbabyspice97 on 2022-09-25 14:11:39+00
@AskVirginMoney @jelliott636 Your app is down. Yet again. Never once did Yorkshire bank app go down!


@trotman000 on 2022-09-23 15:45:32+00
@virginmedia Okay, fine. But it’s still not ideal that the Connect app is down.


@Akingrandawanda on 2022-09-21 13:16:17+00
@virginmedia any idea’s whats happening with the virgin services in TF2 area? Wifi loads up then crashes again. Would check the service page but the website isnt working for my, likely down to the shocking 4g coverage you provide in this area too.


@LucyGilbs on 2022-09-20 16:20:32+00
@virginmedia Cannot even make a complaint and take this further as your website is down. Would someone please contact me so this can be resolved as it is unacceptable. https://t.co/ccUpjX5mth


@elainebaldy on 2022-09-19 09:25:21+00
@VirginMoney your app is down


@curevirginity20 on 2022-09-18 01:27:17+00
@SkyPix_UK @VirginMoney And I work nights. Just been to shop on my break and I haven’t been able to pay for anything because the app is down!


@SkyPix_UK on 2022-09-18 00:25:08+00
@VirginMoney Your banking app is down


@ItunuMGriffin on 2022-09-17 17:15:52+00
@VirginMobileUAE I need to update my EiD and according to you my lines will be cut off tomorrow! Your app is down and I cannot update with my new id. What to do??


@HukamSaeed on 2022-09-17 15:06:31+00
Is @VirginMobileUAE is down? Because both incoming and outgoing calls are not working and even the app is down, seems something serious is happened with them.


@dollyrockerooh on 2022-09-17 14:26:04+00
@VirginMobileUAE your app is down and no outgoing calls. No way to access customer care


@FathimaShameel on 2022-09-17 13:41:51+00
@prasathswami @VirginMobileUAE Not just your network, the app is down too


@gothchic16 on 2022-09-15 19:07:58+00
@THIKKBABYY @OnlyFans @eros_bdsm @dickievirgin I would have time check but their website is down. It isn't working at the moment.


@Bluegoosie11 on 2022-09-14 13:46:37+00
@jammergilmore @virginmedia West London is down too, the website is down, can't get through to anyone on the phone. WFH is not possible


@zain_380 on 2022-09-14 13:19:04+00
@virginmedia tried calling but it keeps asking me for my account number however i cant access the e-bill with the area code as your website is down 😭


@swiveleyed24 on 2022-09-13 12:19:50+00
@virginmedia Hey. Your website is down, no body answering the phone as per usual, no live chat ability - how do I contact you please?


@thomasjvernon on 2022-09-12 17:48:12+00
@VirginActiveUK trying to purchase a membership online and unfortunately won’t let me process payment? Unsure if your website is down…


@JasminaNom on 2022-09-12 03:29:29+00
@MyVirginMind @BCalusinski Same here , website is down and msg turned off on his Twitter . Check this out bellow 👇🏻👇🏻 https://t.co/Yni8lkRW3j


@ninjafisher on 2022-09-11 14:48:15+00
@virginmedia i currently have no services, your website is down and when I call for assistance I get cut off. What is going on?


@blake2108 on 2022-09-07 18:18:39+00
@virginmedia our Internet has been down since a lightning strike earlier this afternoon and can’t even check/report the service status because your website is down, can you help please.


@dog_gem on 2022-09-07 08:39:58+00
Is anybody else having trouble with @virginmedia this morning. Yet again, no wifi, no internet connection so using a mobile hotspot to access work systems via VPN. Twice in 24 hours and their website is down as well so can't even contact them via chat to try and resolve it


@Essex_Amy22 on 2022-09-06 09:51:49+00
@virginmedia Thank you when checking the service status the website is down am I able to check a different way ?


@nanoukacabra on 2022-09-03 06:26:39+00
Update: Still no broadband. Second set of Virgin Media engineers didn't turn up at all yesterday. Social Media team keep suggesting I check that the appointment has been logged and advising me to not worry. This morning, the Virgin Media website is down.


@Jasper46278694 on 2022-09-02 10:39:00+00
@virginmedia @adhamaloka your website is down in all browsers, i was on hold on the phone for 1hr plus ive been waiting on whatsapp for 1.5 hours. The bot on the whatsapp keeps asking me to send my bank details. (Thats a NO) and i just want to talk to someone about my account renewal. Shocking


@jamie_b9 on 2022-08-29 17:30:52+00
so the tv box has been broke for a good few weeks now, @virginmedia was supposed to be coming tomorrow. phone rings today and they start asking all kinds of questions only to say due to some security thing now the engineer isn't coming. Box is still broke and the website is down.


@itzcobz1 on 2022-08-29 16:23:23+00
@virginmedia Shit broadband, constantly inconsistent speeds and now your shitty website is down so i cant pay the bill.


@Slothmonkey1985 on 2022-08-29 13:31:58+00
@virginmedia broadband has gone down. Restarted router 3 times and nothing. Cannot check service faults as that website is down too.


@bestlookintroll on 2022-08-29 12:45:54+00
@virginmedia i need help, your website is down and everytime I call I can never get through to an actual person. Our router keeps kicking our mobile devices off the network, and it is driving me insane. 2nd time this week!!!


@MrAlexArmstrong on 2022-08-28 22:16:39+00
@virginmedia I am trying to pay my bill and your website is down. https://t.co/PaA3FgWTXz


@littonay on 2022-08-27 17:19:53+00
@VirginVoyages can someone in customer service assist me. I’ve been on hold for an hour now. The app is down, chat crashes when you reach 1! This is very disappointing


@Chief_soar on 2022-08-18 20:05:32+00
@evans2151 @trb63uk @VirginAtlantic @AerLingus same for me - app is down and only have screen shot of proof the app is down


@evans2151 on 2022-08-18 19:55:52+00
@trb63uk @VirginAtlantic Hi, in the same boat for a flight to america tomorrow, nhs app is down with no idea when it will back and no way to access our covid pass. What will happen when we try to board?


@FromManc on 2022-08-13 10:18:58+00
@virginmedia your website is down Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.


@NighteshadeUk on 2022-08-10 15:35:44+00
@virginmedia Hi your website is down AGAIN https://t.co/LpJc7kJykN


@Tutor_Cambridge on 2022-08-09 21:52:21+00
RT @madebydbm: @virginmedia Hi. Had no broadband for hours this afternoon - network issue. Got text from you saying the problem had been f…


@BlueStoneTea on 2022-08-09 20:48:14+00
@virginmedia Why is your WiFi absolutely terrible right now? M24 area. And don't give me "have you restarted the router" because there is a lot of people in the area with 1mb or less Internet rn. Doesn't help that your website is down so I'm left completely in the dark about it.


@madebydbm on 2022-08-09 20:36:00+00
@virginmedia Hi. Had no broadband for hours this afternoon - network issue. Got text from you saying the problem had been fixed but it hasn't. Broadband now cuts out for a few minutes every 10 mins or so. Tried to check status on phone but your website is down too. Bedford MK43 https://t.co/9VTM9pXbo8


@lowkell on 2022-08-09 13:10:59+00
RT @bluevirginia: BTW, the Blue Virginia website is down this morning because of problems with our host. Hopefully, this will be resolved s…


@bluevirginia on 2022-08-09 13:06:12+00
BTW, the Blue Virginia website is down this morning because of problems with our host. Hopefully, this will be resolved soon...


@agouldsbrough on 2022-08-04 13:38:03+00
RT @agouldsbrough: @virginmedia Hi I've been trying for 2 hours to speak to someone in customer services as I'm leaving. Please help. I c…


@agouldsbrough on 2022-08-04 11:28:41+00
@virginmedia Hi I've been trying for 2 hours to speak to someone in customer services as I'm leaving. Please help. I cancelled the direct debit and disconnected all the boxes but it would be awesome to discuss this with a human. P.S. Your website is down


@DanAshby04 on 2022-08-03 12:20:42+00
@NattyBozzi @virginmedia I'm having the exact same problem - been told my bill is going up by 108%!!! trying to ring to either negotiate a better deal, downsize my package or cancel, but can't get through, and the https://t.co/Piv3RehAJT website is down right now too. Shambles...


@CaitlinNaFianna on 2022-08-02 23:47:37+00
@VirginMediaIE netflix app is down - yet again. Service has deteriorated badly too.


@jamesbrackley1 on 2022-08-02 20:55:32+00
@VirginMoney so despite your customers telling you that your app is down ...you don't want to listen? We've tried to reinstall..still down...40 minutes and can't get through to your online support...fancy admitting you have issues??


@fishstickslegit on 2022-08-01 15:49:02+00
@VirginPlus Data isn't working in Calgary, AB and your website is down


@Queenofjongin on 2022-07-30 03:51:47+00
@VirginiaLottery The app is down. I want to know which numbers I picked 😭


@KarAna256 on 2022-07-28 21:00:55+00
@virginmedia Well that’s no good when your website is down too along with your network. And your WhatsApp service is only available till 9pm. Very inefficient


@Shrempie on 2022-07-26 20:06:40+00
@Noodzer Congrats! You beat us 🙌 the tracing website is down. #welljel #virginatlantic


@davidrobertparr on 2022-07-26 14:16:19+00
Holiday day 15 and still no update as to where my bag is and now @VirginAtlantic bag tracer app is down too!


@violetbunny988 on 2022-07-26 10:15:58+00
@virginmedia I’m trying to see why my wifi is down but it says your website is down?


@yoksnod on 2022-07-25 15:02:51+00
Oh, great. Log on to their website to 'check service status' and its a blank page with the words "We're doing some work on our site. We'll be back soon. We're experiencing some problems right now." ...so basically the virgin media website is down also. 👏 it just gets better.


@FeastAndGlory on 2022-07-25 12:15:33+00
Hey! @VirginMoney your bank app is down AGAIN! When you gonna fix it?


@pilot_paul on 2022-07-25 11:00:33+00
@virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down


@AJCliffe1 on 2022-07-25 10:41:53+00
@virginmedia I see lots of incidents being raised but as your website is down I can't log mine. Please could you advise when broadband will be available for RG2. Thanks


@Jack28765843 on 2022-07-25 10:37:35+00
@virginmedia Appreciate you probably have 1, 000's of customer calling about having no Internet which is why I have been on hold for over 20 minutes without getting through to anyone. I'm sure you are also aware your website is down as well. Leaving you a tweet so you have a record


@ride4nineteen on 2022-07-25 10:37:19+00
@virginmedia what’s wrong? My broadband has stopped working, your website is down, no service status is available, your 150 number is down, seems like you have a major problem, what’s going on?


@izzycm2 on 2022-07-25 10:34:29+00
@virginmedia Morning, my wifi is down and I can’t get through to the help on your website, it says the website is down. What should I do next? Thanks


What should I do if Virgin Group is unavailable?
If Virgin Group is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Virgin Group is blocked
Access to Virgin Group may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Virgin Group.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Virgin Group again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Virgin Group site again.
Web Browser Plugins
If you are still having trouble accessing Virgin Group, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Virgin Group