Is Virgin Media Down?

Is Virgin Media not working for everyone right now? Get current Virgin Media outages, status, timeouts and issue reports today.

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Virgin Media is a British telecommunications company which provides telephone, television and internet services in the United Kingdom

Virgin Media outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

Virgin Media website request errors

This graph shows Virgin Media errors and response times for the website over the past day. Website status and slowness is related to downtime for Virgin Media and errors for their site.

More about Virgin Media service

Virgin Media is a British telecommunications company which provides telephone, television and internet services in the United Kingdom. Its headquarters are at Green Park in Reading, England. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Virgin Media owns and operates its own fibre-optic cable network in the United Kingdom, although optical fibre does not reach customer premises, instead going to a nearby street cabinet to provide a fibre to the cabinet service. As of 31 December 2012, it had a total of approximately 4.8 million cable customers, of whom around 3.79 million were supplied with its television services, around 4.2 million with broadband internet services and around 4.1 million with fixed-line telephony services. At the same date, it had around 3 million mobile telephony customers.

Social Comments for Virgin Media
@SteveWatkiss on 2022-11-21 15:24:08+00
@virginmedia Wi-Fi again but it’ll affect my tv too. Website is down so I can run a test 🙄. Not been a great 24 hours for Virgin really, usuallly really good. Been issues since ‘improvement’ works were done in the area last week

@vmsFTG on 2022-11-19 00:24:10+00
So virgin media has a website to see the status of the internet in your area. My internet is dodgy atm so I went online to check. The website is down

@mark__kaye on 2022-11-18 20:28:33+00
@virginmedia - Your website is down, all I get when trying to view my bill / re-new my contract is this.

@amybishopxo on 2022-11-13 16:47:23+00
@virginmedia WiFi has dropped out every few minutes for the last 36 hours. The check service website is down so unable to see if there’s an issue in the area. Do you know if this will be rectified soon as very frustrating

@Leno_17 on 2022-11-10 22:00:10+00
@virginmedia How is even possible to sell out when the app is down all day?

@AnneBlackshaw on 2022-11-10 21:28:46+00
@peterkay_co_uk @O2 @virginmedia hang your heads in shame for what’s taken place today. I hope there’s an investigation into this. Advertising to customers about priority access then leaving them out to dry while touts and bots hoover up all the tickets while the app is down 👌🏻

@spcar79 on 2022-11-10 18:45:32+00
@VirginMedia_TV The on the go app is down the last two days can u please give an update when this will be fixed

@HayleyE93041348 on 2022-11-10 16:48:19+00
So if I'm with o2 I can log in to the priority app, if I click the virgin media option the website is down. Good to know. @virginmedia @o2

@SmithPes on 2022-11-10 16:17:49+00
@virginmedia The issue isn't that your app is down, it's that non virgin/o2 customers are bypassing the priority app and buying the tickets directly through the sellers websites by just amending the website URL on @gigsandtours and @TicketmasterUK. Your genuine customers are missing out

@Gourza on 2022-11-10 11:48:31+00
@virginmedia How if the app and website isnt working?!

@chloelizbailey on 2022-10-31 14:16:47+00
@DazzlerSDC @MamaChick1 @virginmedia I’m having the exact same thing, seems like most the website is down

@Timmy200012 on 2022-10-31 13:15:04+00
@virginmedia @Saf282 Your website is down as well… Please check B93 for me…

@Rida_Rahman11 on 2022-10-28 19:58:13+00
Looks like I need to start publicly shaming Virgin Media for the shit broadband services. I can never tell the difference between when an app is down or if it’s just VM being stupid

@Grimstraw on 2022-10-27 17:07:07+00
@virginmedia Says your website is down 👍🏼👍🏼👍🏼👍🏼

@jds_SaintAllan on 2022-10-26 19:10:33+00
@virginmedia @VMO2News Yet again!!!! What the hell is going on???? Why have you not made any statements about issuing refunds to customers?? You tell people to check online but either your website is down or our internet! Ffs

@Emma77Stevens on 2022-10-15 15:05:16+00
@virginmedia Thank you for response, I just keep getting 'mailbox not available' I've changed password as instructed but nothing and accessing the website is down too

@ryanhendrick84 on 2022-10-11 15:31:37+00
@virginmedia I need to talk to someone about cancelling my account. The broadband is beyond terrible despite being a business account. Plus your website is down, AGAIN!

@boltonguy34 on 2022-10-11 11:21:13+00
@virginmedia hi there. New broadband customer here. I want to remove the parental control on my internet please. It says I can do this on myvirgin account but your website is down at the moment and can’t find the option on the app either. Thanks

@Shireling89 on 2022-10-11 09:00:07+00
Hi @virginmedia - I've had intermittent TiVo issues all morning with crashes & restarts. Your website is down so can't test our kit or report issues. Any advice? (Yes, I've turned it off/wait/on & tried unplugging.)

@JonathonDMcC on 2022-10-11 08:46:26+00
@virginmedia your a joke. I can’t log in to my account because your website is down. I try ringing up I’m on hold for nearly 1 hour and the lady tells me she can’t access my account either. I have been trying for days to sort a new contract out, maybe time to change supplier!

@jimboblio on 2022-10-11 08:43:01+00
@virginmedia Further to this - your website is down. Your phone service status line doesn't recognise my account number (I am reading it from my latest bill and have done it 3 times). The the phone line tells me there are no issues. Are you kidding me?!

@AdrianeSamantha on 2022-10-11 08:37:28+00
@virginmedia this has been going on for days! Luckily we’ve only got broadband with you but I’ve got a sick toddler and trying to work from home with no WiFi and no way to register my loss of services because your website is down. This is an absolute joke of a service!

@YeetVali on 2022-10-11 08:35:30+00
@virginmedia your website is down, could you give me the maintance times for Wednesday seeing I can't check them?

@okhaeadeleye on 2022-10-11 08:26:35+00
@virginmedia your website is down and you were unable to charge my bill. Why am I getting a late payment charge for your own issues?

@eltonthefish on 2022-10-11 08:17:28+00
@virginmedia home of superfast broadband, TV, landline & mobile deals, I’m working hard to find out when my services will end but your website is down. I’ve received an email when I cancelled, but nothing since then - I believe it ends soon, but I need a date.

@ShinnyShinyKey on 2022-10-10 19:08:02+00
@SarahJustSarah_ @virginmedia It was meant to be 8pm now, but I'm guessing we're going into a third day of no internet. And now the website is down for us to check it

@walgbt on 2022-10-04 09:21:58+00
@virginmedia still bad my timeline isnt loading

@trotman000 on 2022-09-23 15:45:32+00
@virginmedia Okay, fine. But it’s still not ideal that the Connect app is down.

@Akingrandawanda on 2022-09-21 13:16:17+00
@virginmedia any idea’s whats happening with the virgin services in TF2 area? Wifi loads up then crashes again. Would check the service page but the website isnt working for my, likely down to the shocking 4g coverage you provide in this area too.

@LucyGilbs on 2022-09-20 16:20:32+00
@virginmedia Cannot even make a complaint and take this further as your website is down. Would someone please contact me so this can be resolved as it is unacceptable.

@Bluegoosie11 on 2022-09-14 13:46:37+00
@jammergilmore @virginmedia West London is down too, the website is down, can't get through to anyone on the phone. WFH is not possible

@zain_380 on 2022-09-14 13:19:04+00
@virginmedia tried calling but it keeps asking me for my account number however i cant access the e-bill with the area code as your website is down 😭

@swiveleyed24 on 2022-09-13 12:19:50+00
@virginmedia Hey. Your website is down, no body answering the phone as per usual, no live chat ability - how do I contact you please?

@ninjafisher on 2022-09-11 14:48:15+00
@virginmedia i currently have no services, your website is down and when I call for assistance I get cut off. What is going on?

@blake2108 on 2022-09-07 18:18:39+00
@virginmedia our Internet has been down since a lightning strike earlier this afternoon and can’t even check/report the service status because your website is down, can you help please.

@dog_gem on 2022-09-07 08:39:58+00
Is anybody else having trouble with @virginmedia this morning. Yet again, no wifi, no internet connection so using a mobile hotspot to access work systems via VPN. Twice in 24 hours and their website is down as well so can't even contact them via chat to try and resolve it

@Essex_Amy22 on 2022-09-06 09:51:49+00
@virginmedia Thank you when checking the service status the website is down am I able to check a different way ?

@nanoukacabra on 2022-09-03 06:26:39+00
Update: Still no broadband. Second set of Virgin Media engineers didn't turn up at all yesterday. Social Media team keep suggesting I check that the appointment has been logged and advising me to not worry. This morning, the Virgin Media website is down.

@Jasper46278694 on 2022-09-02 10:39:00+00
@virginmedia @adhamaloka your website is down in all browsers, i was on hold on the phone for 1hr plus ive been waiting on whatsapp for 1.5 hours. The bot on the whatsapp keeps asking me to send my bank details. (Thats a NO) and i just want to talk to someone about my account renewal. Shocking

@jamie_b9 on 2022-08-29 17:30:52+00
so the tv box has been broke for a good few weeks now, @virginmedia was supposed to be coming tomorrow. phone rings today and they start asking all kinds of questions only to say due to some security thing now the engineer isn't coming. Box is still broke and the website is down.

@itzcobz1 on 2022-08-29 16:23:23+00
@virginmedia Shit broadband, constantly inconsistent speeds and now your shitty website is down so i cant pay the bill.

@Slothmonkey1985 on 2022-08-29 13:31:58+00
@virginmedia broadband has gone down. Restarted router 3 times and nothing. Cannot check service faults as that website is down too.

@bestlookintroll on 2022-08-29 12:45:54+00
@virginmedia i need help, your website is down and everytime I call I can never get through to an actual person. Our router keeps kicking our mobile devices off the network, and it is driving me insane. 2nd time this week!!!

@MrAlexArmstrong on 2022-08-28 22:16:39+00
@virginmedia I am trying to pay my bill and your website is down.

@FromManc on 2022-08-13 10:18:58+00
@virginmedia your website is down Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

@NighteshadeUk on 2022-08-10 15:35:44+00
@virginmedia Hi your website is down AGAIN

@Tutor_Cambridge on 2022-08-09 21:52:21+00
RT @madebydbm: @virginmedia Hi. Had no broadband for hours this afternoon - network issue. Got text from you saying the problem had been f…

@BlueStoneTea on 2022-08-09 20:48:14+00
@virginmedia Why is your WiFi absolutely terrible right now? M24 area. And don't give me "have you restarted the router" because there is a lot of people in the area with 1mb or less Internet rn. Doesn't help that your website is down so I'm left completely in the dark about it.

@madebydbm on 2022-08-09 20:36:00+00
@virginmedia Hi. Had no broadband for hours this afternoon - network issue. Got text from you saying the problem had been fixed but it hasn't. Broadband now cuts out for a few minutes every 10 mins or so. Tried to check status on phone but your website is down too. Bedford MK43

@agouldsbrough on 2022-08-04 13:38:03+00
RT @agouldsbrough: @virginmedia Hi I've been trying for 2 hours to speak to someone in customer services as I'm leaving. Please help. I c…

@agouldsbrough on 2022-08-04 11:28:41+00
@virginmedia Hi I've been trying for 2 hours to speak to someone in customer services as I'm leaving. Please help. I cancelled the direct debit and disconnected all the boxes but it would be awesome to discuss this with a human. P.S. Your website is down

@DanAshby04 on 2022-08-03 12:20:42+00
@NattyBozzi @virginmedia I'm having the exact same problem - been told my bill is going up by 108%!!! trying to ring to either negotiate a better deal, downsize my package or cancel, but can't get through, and the website is down right now too. Shambles...

@CaitlinNaFianna on 2022-08-02 23:47:37+00
@VirginMediaIE netflix app is down - yet again. Service has deteriorated badly too.

@KarAna256 on 2022-07-28 21:00:55+00
@virginmedia Well that’s no good when your website is down too along with your network. And your WhatsApp service is only available till 9pm. Very inefficient

@violetbunny988 on 2022-07-26 10:15:58+00
@virginmedia I’m trying to see why my wifi is down but it says your website is down?

@yoksnod on 2022-07-25 15:02:51+00
Oh, great. Log on to their website to 'check service status' and its a blank page with the words "We're doing some work on our site. We'll be back soon. We're experiencing some problems right now." basically the virgin media website is down also. 👏 it just gets better.

@pilot_paul on 2022-07-25 11:00:33+00
@virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down

@AJCliffe1 on 2022-07-25 10:41:53+00
@virginmedia I see lots of incidents being raised but as your website is down I can't log mine. Please could you advise when broadband will be available for RG2. Thanks

@Jack28765843 on 2022-07-25 10:37:35+00
@virginmedia Appreciate you probably have 1, 000's of customer calling about having no Internet which is why I have been on hold for over 20 minutes without getting through to anyone. I'm sure you are also aware your website is down as well. Leaving you a tweet so you have a record

@ride4nineteen on 2022-07-25 10:37:19+00
@virginmedia what’s wrong? My broadband has stopped working, your website is down, no service status is available, your 150 number is down, seems like you have a major problem, what’s going on?

@izzycm2 on 2022-07-25 10:34:29+00
@virginmedia Morning, my wifi is down and I can’t get through to the help on your website, it says the website is down. What should I do next? Thanks

@RubyUrwin on 2022-07-25 10:29:14+00
@virginmedia no Internet rg31 4du and your website is down

@edz314 on 2022-07-25 10:28:44+00
@virginmedia your service is down in RG31, total blackout, and your website is down for servicing. Can't fault check.

@MahaRafiAtal on 2022-07-21 13:24:02+00
@virginmedia I have now tried to do this, but the website is down, making it even less likely that we will get our problem fixed.

@Corrupt50611154 on 2022-07-20 10:31:09+00
@virginmedia @KJON3SY Same here it's nothing to do with that . Cannot log into my account saying the website is down .

@xCharlGx on 2022-07-19 20:42:40+00
@virginmedia Please sort connection out soon!! Been down for 2 days. And now the website is down too so can't register loss of service!

@DeniseAA on 2022-07-19 20:36:00+00
@virginmedia having broadband issues and website is down, need help!

@sanchezdemarcos on 2022-07-19 20:16:36+00
@virginmedia internet down in Barnet. Your website is down. No idea how long this outage will last. No information anywhere. What are you playing at? Your a comms company FFS.

@RhitikRaja on 2022-07-19 20:05:30+00
@virginmedia hi there, wifi is not working. When connected on my phone it says “ no Internet connection” in orange. I have also tried to check the virgin media Wi-Fi status in my area however the website is down and not working :( pls help me asap.

@petrovbg2 on 2022-07-19 19:28:56+00
@virginmedia @kjc129 My internet is down. I have a hub four and the light is solid white. Your service website is down. Your telephone service status line says everything is okay. There are not humans to talk to gain help.

@Tenshivoodoo on 2022-07-19 19:26:00+00
@virginmedia UB5 all broadband is down, your service page on your website is down too, so we can not preform a test. How long until the is resolved please?

@BadgerArtful on 2022-07-13 13:03:03+00
@virginmedia drop the bombshell email that our package is going up by £20 in a month at the same time their website is down. Awesome thanks!

@kiszala80 on 2022-07-06 08:34:36+00
@virginmedia virgin website is down

@BigAllyM11 on 2022-06-26 15:40:28+00
@virginmedia Their website is down, their phone line is ringing out! How come they are saying that they have delivered items to a multitude of people at 11.59 on Tuesday 21st June. How do you suggest I contact them when they are clearly not responding to anyone?

@YODELhell on 2022-06-21 08:44:09+00
RT @basfordsam: @virginmedia Yodel delivery website is down, any idea when my broadband will arrive? Due yesterday

@basfordsam on 2022-06-21 08:22:57+00
@virginmedia Yodel delivery website is down, any idea when my broadband will arrive? Due yesterday

@Hmartin1Martin on 2022-06-16 22:57:45+00
@virginmedia this is a joke your website is down my fiber keeps going down what is going on

@D7SLQ on 2022-06-13 23:12:16+00
virgin media is down and their whole website is down aswell, absolute shambles of an internet provider

@ElaineMcGlennon on 2022-06-11 10:44:05+00
@virginmedia thats 2 or 3 times that i’ve noticed that my internets down (again) in the past 24 hours, my app isnt working either to tell me if theres a fault in the area

@LeedsTK on 2022-06-09 12:04:53+00
RT @Ben_Aaronovitch: I think @virginmedia is having a break down - their website is down and I've been on hold for 20 minutes. I'm tempted…

@Ben_Aaronovitch on 2022-06-08 09:39:10+00
I think @virginmedia is having a break down - their website is down and I've been on hold for 20 minutes. I'm tempted to start billing them.

@Jashanks79 on 2022-06-07 19:24:32+00
@virginmedia Internet goes down. Goes onto my phone on mobile data. App is down. Really.

@grahamstephenso on 2022-06-07 09:47:03+00
@virginmedia your own website is down, ‘bad request’ is constantly returned. Tried on mobile and laptop and both have the same results. Hilarious you are an internet provider and don’t even have a working website.

@loonyrosa on 2022-06-04 22:48:36+00
@virginmedia Is anyone from Virgin going to address the fact that broadband & tv services are down? I can’t get a service status update as the website is down too and phone lines are impossible to get through to.

@anthony11230 on 2022-06-04 22:30:28+00
@virginmedia Shame on you VM. Your website is down, no access to emails, no updates from you on twitter, just an automated message that says your office is closed.

@Chimmy73 on 2022-06-04 22:04:02+00
@virginmedia Cannot watch catchup from my v6 box but can on my mobile & laptop. Have rebooted box - nothing; your website is down so can't use online support & your call centre is closed - shocking!!!

@sarahlockett on 2022-06-04 21:50:49+00
Your website is down @virginmedia - help!!

@KatiePurkiss on 2022-06-04 21:27:24+00
. @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄

@XviuX on 2022-06-04 21:08:31+00
@JoinThomasToday @virginmedia I have heard it’s a DNS attack that’s why the website is down and everything else has followed, unconfirmed mind you but seems likely :(

@sarah262jane on 2022-06-04 20:39:31+00
RT @NicolaT77484592: @virginmedia what the hell is going on with your broadband tonight. I have 4 kids telling me to fix WiFi 😱😱and now you…

@SMarcaigh on 2022-06-04 20:30:42+00
@virginmedia your website is down, how can anyone place an order

@beastma62493780 on 2022-06-04 20:20:28+00
@virginmedia my virgin tv app is down and so is loads of other people can we get a response on whats going on?

@sammorgan11 on 2022-06-04 19:35:16+00
@virginmedia no internet and your website is down. Is this a UK wide thing?

@MrSavageKP on 2022-06-04 19:12:52+00
@virginmedia Your entire website is down, at least for me in Portsmouth. Internet is slow too.

@NicolaT77484592 on 2022-06-04 19:03:17+00
@virginmedia what the hell is going on with your broadband tonight. I have 4 kids telling me to fix WiFi 😱😱and now your website is down!!

@Rami69039397 on 2022-06-03 12:35:34+00
The website is down, again..#virginmedia

@moz_2021 on 2022-05-30 11:52:55+00
When the day comes that your @virginmedia Broadband needs cancelling / renegotiating but the website is down... Conspiracy? What's going on Virgin eh? What's appertaining #broadband #websitedown #virginmedia

@PENGU4LIFE on 2022-05-19 22:16:14+00
Worst thing I ever did when we moved was get virgin media. Even their website is down ffs🤣🤣 1000% phoning and cancelling tomorrow, can’t wait to be able to play the Xbox without being kicked from games constantly

@Tiorzol on 2022-05-19 09:41:19+00
@virginmedia my WiFi is turbo slow and the support page of your website isnt working. Please help I got work to do.

@Grimsoul90 on 2022-05-19 08:35:15+00
@virginmedia @getpipfit Stop linking the service checker when the link on your own Twitter is down. Surely youve been told the website is down. Websites being down has NOTHING TO DO WITH A USERS INTERNET.

What should I do if Virgin Media is unavailable?
If Virgin Media is UP but you can't load the page, here are some helpful troubleshooting steps:
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Virgin Media is blocked
Access to Virgin Media may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Virgin Media.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Virgin Media again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Virgin Media site again.
Web Browser Plugins
If you are still having trouble accessing Virgin Media, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Virgin Media