Is Box down?

Product match: components.

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1. 2026-11-04T01:07:24.985-08:00 · resolved

   After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

2. 2026-11-03T22:51:09.456-08:00 · investigating

   We are continuing to investigate this issue.

3. 2026-11-03T22:18:26.499-08:00 · investigating

   We are continuing to investigate this issue.

4. 2026-11-03T21:48:44.494-08:00 · investigating

   Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.

Product match: components.

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1. 2026-10-27T14:28:59.275-07:00 · postmortem

   _Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On October 19, 2026 between 6:44 PM and 8:32 PM PDT, some customers may have experienced degradation when interacting with our Public API, Downloads, and Box Sign. The impact was caused by a focused traffic spike that resulted in increased latencies when accessing some data asse

2. 2026-10-19T20:47:59.083-07:00 · resolved

   After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

3. 2026-10-19T20:11:42.571-07:00 · identified

   The issue has been identified and a fix is being implemented.

4. 2026-10-19T19:33:39.187-07:00 · investigating

   Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.

5. 2026-10-19T19:19:09.936-07:00 · investigating

   Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.

Product match: components.

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1. 2026-10-26T12:23:48.231-07:00 · postmortem

   We recently addressed issues affecting Events and Box Drive. We would like to take the opportunity to further explain these issues and the steps we have taken to prevent recurrence. ‌ Between October 14, 2026 at 3:00 PM PDT and October 15, 2026 at 5:10 AM PDT, some customers may have experienced delayed Events delivery and Box Drive synchronization. ‌ # Analysis The incident was caused by an unexpected workload surge. We remediated the issue by deploying a targeted filter for the workload

2. 2026-10-15T05:41:41.096-07:00 · resolved

   After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

3. 2026-10-15T05:13:58.229-07:00 · monitoring

   Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.

4. 2026-10-15T04:15:14.069-07:00 · identified

   We are continuing to work on a fix for this issue.

5. 2026-10-15T03:10:14.230-07:00 · identified

   We are continuing to work on a fix for this issue.

6. 2026-10-15T02:10:23.008-07:00 · identified

   Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

7. 2026-10-15T01:30:38.757-07:00 · investigating

   We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.

Product match: components.

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1. 2026-10-08T02:33:09.394-07:00 · resolved

   After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

2. 2026-10-08T02:27:56.387-07:00 · investigating

   We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.

Product match: components.

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1. 2026-10-07T20:54:12.499-07:00 · resolved

   After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you continue to experience any issues, please contact Support at https://support.box.com.

2. 2026-10-07T20:38:49.070-07:00 · monitoring

   Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to monitor for any additional impact.

3. 2026-10-07T20:19:31.564-07:00 · identified

   Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our team completes additional processing. We will provide additional updates as they become available.

4. 2026-10-07T19:53:15.548-07:00 · identified

   Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.

5. 2026-10-07T19:21:18.157-07:00 · identified

   Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.

6. 2026-10-07T18:48:21.025-07:00 · investigating

   Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.

Product match: components.

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1. 2026-11-01T16:05:03.400-08:00 · postmortem

   We recently addressed issues that affected reporting and Admin Console insights in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. ‌ From September 29, 2026 to October 3, 2026, customers may have experienced outdated or unavailable data across select reports and Admin Console insights. A performance regression in our cloud-managed data warehouse introduced timeouts in our analytics data pipeline,

2. 2026-10-05T07:09:08.727-07:00 · resolved

   After further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

3. 2026-10-02T09:58:28.516-07:00 · identified

   We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders & Files, Legal Hold Content, Legal Hold Custodians, Outbound Collaboration, Retention, Shared Links, User Engagement, Folder Collaborations, and Folder Shared Links. Storage and Content Growth insights are also affected. These reports and insights may show missing o

4. 2026-10-02T03:03:38.179-07:00 · monitoring

   Recovery work remains in progress. We will provide our next update when the status changes.

5. 2026-10-01T14:28:38.680-07:00 · identified

   We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.

6. 2026-10-01T07:44:18.396-07:00 · identified

   The issue has been identified and a fix is being implemented.

7. 2026-10-01T06:26:39.838-07:00 · monitoring

   Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.

8. 2026-10-01T04:13:16.817-07:00 · monitoring

   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

9. 2026-10-01T02:11:28.964-07:00 · monitoring

   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

10. 2026-10-01T00:11:31.798-07:00 · monitoring

    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

11. 2026-09-30T21:03:12.139-07:00 · monitoring

    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

12. 2026-09-30T17:02:37.758-07:00 · monitoring

    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

Product match: unmapped.

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1. 2026-10-21T12:01:14.075-07:00 · postmortem

   We recently addressed issues affecting File Requests in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On October 1, 2026 between 2:50 AM and 3:30 AM PT, some customers may have experienced File Requests upload pages rendering as garbled text and unavailable File Request links, preventing users from accessing File Requests upload pages and File Request links. Service was restored at 3:30 AM PT. #

2. 2026-10-01T03:00:00.000-07:00 · resolved

   From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Product match: unmapped.

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1. 2026-10-27T14:25:22.713-07:00 · postmortem

   We recently addressed an issue that briefly affected the All Files page, Box Notes, API traffic, logins, and downloads in Box. We would like to take the opportunity to further explain this issue and the steps we have taken to keep it from happening in the future. On Tuesday, September 29, 2026 between approximately 6:39 AM PDT and 6:44 AM PDT, some customers may have experienced errors when using Box. The issue occurred when several database instances simultaneously became unavailable due to a

2. 2026-09-29T08:30:00.000-07:00 · resolved

   From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Provider reports operational. Mapped components are operational in the latest status update; individual experiences can vary. This page was assembled at 2026-11-08T16:01:44.000Z.

The displayed rolling 24-hour window contains 0 recorded reports, from 2026-11-07T16:00:00.000Z to 2026-11-08T16:00:00.000Z. This is not a calendar-day total or a count of affected people. Estimated activity is shown separately as an estimate.

An official operational status can coexist with a local network issue, account problem, or feature-specific incident. Compare the mapped components, recent incident updates, and regional diagnostic on this page. Automated website checks test public access, not your signed-in session or every Box feature.

The latest status observation was 2026-11-08T15:54:28.000Z. Only matched product components and incidents are shown. The assessment is recent.

The daily calendar links available incident evidence and retains daily monitoring summaries. Pink marks service issues, green requires sufficient observations with no issues observed, and gray means insufficient coverage. The collected history is incomplete and is not a lifetime outage count or a guarantee of uninterrupted uptime.

Use “Watch this service” to save Box in this browser’s watchlist, then return to compare its status with other saved services. Optional browser notifications can flag status changes while the watchlist page stays open and visible; background alerts are not sent. Use the problem-report button for an outage report; contact the provider through its official website for account, billing, or private support issues. Iszdown is independent and cannot resolve provider support tickets.