Is 311 Down?

Is 311 not working for everyone right now? Get current 311 outages, status, timeouts and issue reports today.

  
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311 outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.



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What should I do if 311 is unavailable?
If 311 is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to 311 is blocked
Access to 311 may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access 311.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access 311 again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the 311 site again.
Web Browser Plugins
If you are still having trouble accessing 311, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to 311