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What should I do if 5g is unavailable?
If 5g is UP but you can't load the page, here are some helpful troubleshooting steps:Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.Check if access to 5g is blocked
Access to 5g may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access 5g.Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access 5g again.DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the 5g site again.Web Browser Plugins
If you are still having trouble accessing 5g, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to 5g