Is Aeroplan Down?

Is Aeroplan not working for everyone right now? Get current Aeroplan outages, status, timeouts and issue reports today.

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Aeroplan is a coalition loyalty program owned by Air Canada, Canada's flag carrier

Aeroplan website request errors

This graph shows Aeroplan errors and response times for the website over the past day. Website status and slowness is related to downtime for Aeroplan and errors for their site.

Aeroplan outage report graph

This chart above shows Aeroplan error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of Aeroplan is marked as "down" when the number of reported errors is significantly higher than the average errors.

More about Aeroplan service

Aeroplan is a coalition loyalty program owned by Air Canada, Canada's flag carrier. The Aeroplan program was created in July 1984 by Air Canada as an incentive program for its frequent flyer customers. In 2002 it was spun off as a separate corporate entity and eventually sold to Aimia. On May 11, 2017, Air Canada announced it plans to launch a new loyalty program to replace the Aeroplan program in 2020. On August 21, 2018, Air Canada, along with TD, CIBC and Visa, agreed to acquire Aeroplan from Aimia for CA$450 million in cash. There are approximately 5 million active members in the program. On August 11, 2020, Air Canada released details about its new loyalty program, which was a relaunch of Aeroplan. In recent years, Aeroplan has evolved into a loyalty marketing program with retail partners such as Home Hardware, Birks and Nestlé Canada. Aeroplan is also used by Air Creebec, Canadian North, Calm Air, and First Air.

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What should I do if Aeroplan is unavailable?
If Aeroplan is UP but you can't load the page, here are some helpful troubleshooting steps:
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Aeroplan is blocked
Access to Aeroplan may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Aeroplan.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Aeroplan again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Aeroplan site again.
Web Browser Plugins
If you are still having trouble accessing Aeroplan, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Aeroplan