Is Ecobee Down?

Is Ecobee not working for everyone right now? Get current Ecobee outages, status, timeouts and issue reports today.

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ecobee is a Canadian home automation company that makes thermostats for residential and commercial use

Ecobee outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

Ecobee website request errors

This graph shows Ecobee errors and response times for the website over the past day. Website status and slowness is related to downtime for Ecobee and errors for their site.

More about Ecobee service

ecobee is a Canadian home automation company that makes thermostats for residential and commercial use. The thermostats are controlled by using the built-in touchscreen, using a registered login or using a companion app available for iOS, Android and the Apple Watch.

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What should I do if Ecobee is unavailable?
If Ecobee is UP but you can't load the page, here are some helpful troubleshooting steps:
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Ecobee is blocked
Access to Ecobee may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Ecobee.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Ecobee again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Ecobee site again.
Web Browser Plugins
If you are still having trouble accessing Ecobee, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Ecobee