Is First Direct Down?

Is First Direct not working for everyone right now? Get current First Direct outages, status, timeouts and issue reports today.

  
hold for ad

Straight-talking banking, in black and white. first direct helps over 1.7 million UK customers with current accounts, loans, credit cards, savings and mortgages.
https://www.firstdirect.com/


First Direct outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.



More about First Direct service

Straight-talking banking, in black and white. first direct helps over 1.7 million UK customers with current accounts, loans, credit cards, savings and mortgages.

Log a complaint with First Direct
On First Direct Twitter
On First Direct Facebook


Social Comments for First Direct
What should I do if First Direct is unavailable?
If First Direct is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to First Direct is blocked
Access to First Direct may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access First Direct.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access First Direct again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the First Direct site again.
Web Browser Plugins
If you are still having trouble accessing First Direct, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to First Direct