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Is HeyGen down?
Check HeyGen availability, incident history, downtime reports, and website performance.
https://www.heygen.com ↗Mapped components are operational in the latest status update; individual experiences can vary.
Estimated down reports for HeyGen
Last 24 hoursCurrent estimates unavailable. The last successful observation is more than two hours old or has insufficient samples. Older estimates are excluded from this chart. Official status and website checks below update independently.
Not enough activity data is available for this service yet.
Last successful 24-hour estimate: 2026-10-20 11:25:33 UTC.
Last collection attempt: 2026-10-20 11:25:33 UTC · Collected successfully.
No user-submitted outage reports in the last 24 hours.
HeyGen outage history
2025–2026Daily history over the past 12 months. Select a day for its evidence.
Select a square for daily details. Scroll sideways to explore earlier months.
How to read this calendar
Dates use New York time (America/New_York). Green means no issues observed with sufficient monitoring coverage; it does not guarantee uninterrupted uptime. Pink includes official incidents, repeated website failures, or corroborated user reports. Gray days are unknown. Activity estimates alone do not turn a day pink. Today’s result can change.
HeyGen website uptime and response time
Current website availability is unknown. No website checks available yet.
Unknown
Successful website checks (24h)
0 successful / 0 measurable checks
Unknown
Median response time
Unknown
95th percentile response time
0 failed checks; 0 restricted checks. Restricted checks are excluded from the success rate. Lines connect recorded samples across gaps; availability between checks is unknown. Response time measures receipt of HTTP headers, not full page load. Checks run from one US monitoring server and do not verify sign-in, API, or app features. These sampled results are separate from down reports and estimated activity.
Evidence behind the status
Provider reports operational. Mapped components are operational in the latest status update; individual experiences can vary.
Website checks and estimated activity have independent update times. Refer to each section for its latest observation.
These measurements describe different things. A reachable homepage can coexist with login or API failures. Missing evidence stays unknown.
Official component status
HeyGen official status · fetched 2026-10-21 23:59:00 UTC
6 mapped components · 0 reporting problems
| Component | Provider status |
|---|---|
| https://www.heygen.com | operational |
| https://app.heygen.com | operational |
| https://api.heygen.com | operational |
| https://www.liveavatar.com | operational |
| https://app.liveavatar.com | operational |
| https://api.liveavatar.com | operational |
Official incident timeline
incident fixed and monitoring · resolved · 2026-10-11T04:56:42Z
Product match: unmapped.
Read the provider’s incident report
- · resolved
incident resolved
- · monitoring
Around 4,000 signed-in users received this error, 2,000 of which are not able to sign in at the end of the session. 800 of those 2,000 are returning users, and 1,200 of them are new users.
Video Agent Outage · resolved · 2026-10-04T22:55:14Z
Product match: unmapped.
Read the provider’s incident report
- · resolved
Identified the rootcause and resolved. Video Agent is back.
- · investigating
We are investigating an issue with Video Agent chats not surfacing and loading
HeyGen Video Workflow Failures · resolved · 2026-09-19T05:20:57Z
Product match: unmapped.
Read the provider’s incident report
- · resolved
The incident has been resolved, and the service is now operating normally. Thank you for your patience.
- · identified
We’re investigating an issue affecting some video generation requests. The issue has been identified.
Seedance Outage · resolved · 2026-09-16T18:57:21Z
Product match: unmapped.
Read the provider’s incident report
- · resolved
Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
- · monitoring
Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions · resolved · 2026-09-09T23:03:43Z
Product match: unmapped.
Read the provider’s incident report
- · resolved
The incident has been resolved.
- · identified
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
Increase load on our DB causing service degradation · resolved · 2026-08-20T05:20:43Z
Product match: unmapped.
Read the provider’s incident report
- · resolved
The issue has been resolved.
- · investigating
Team is investigating the cause expect slow downs on services.
Degraded Service · resolved · 2026-08-17T18:54:18Z
Product match: unmapped.
Read the provider’s incident report
- · resolved
We have resolved the issue. Services are back to normal
- · monitoring
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
- · resolved
We identified the source of the performance errors and resolved them. Services are back to normal.
- · identified
Several services across HeyGen + LiveAvatar are degraded.
Elevated video translate latency and failure · resolved · 2026-08-13T15:13:20Z
Product match: unmapped.
Read the provider’s incident report
- · resolved
This issue is resolved
- · monitoring
We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.
- · investigating
We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
Recovery tracker
No recent recovery can be established from available evidence.
0 consecutive successful checks within the last 30 minutes. These checks measure the public website; they cannot establish recovery of every feature.
Slowdown detection
More successful checks are needed to establish a response-time baseline.
Recent median: unknown · Earlier median: unknown. Flags require at least 3 recent and 5 earlier checks, more than twice the baseline, and at least 500 ms extra latency. Slowness alone does not identify server load as the cause.
Emerging down-report signals
- is heygen down
Query “is heygen” · observed 2026-10-21 23:51:20 UTC · 0 newly observed problem phrases.
Query “heygen” · observed 2026-10-21 23:51:20 UTC · 0 newly observed problem phrases.
Emerging problem patterns can persist after an incident and do not measure report counts or prove an outage.
Is it down in your region?
Run one public website check from a community probe. Results describe that probe, not every user in a country.
Results are reused for 15 minutes. Shared free allowance: up to 60 tests per hour. A successful website check does not verify authenticated app or API functions.
Infrastructure incident context
Check whether broader platform incidents coincide with the problem you are seeing. These providers are context, not verified dependencies of HeyGen.
No active incidents recorded.
- Elevated Error Rate for Durable Objects in Lisbon · investigating
- Incorrect geo location for some Cloudflare WARP users · identified
About HeyGen status on Iszdown
Check HeyGen availability, incident history, downtime reports, and website performance.
This page combines the available HeyGen report activity, official product status, public website measurements, and daily history. Each measurement has its own observation time. A search spike alone does not confirm downtime, and a reachable website does not establish that sign-in or every product feature works.
6 product-matched official components are listed above. No public website measurement is available in the current window.
Visit the official HeyGen website · Official provider status · How it works
What to check when HeyGen is not working
These are troubleshooting suggestions, not a list of currently reported problems.
HeyGen will not open
Compare your usual browser or app with a private browser window, then try another network if available. Save unsent work first. A difference between networks can help separate a local connection problem from a wider disruption.
HeyGen is slow or only one feature fails
Record the affected action, exact error, and time. Compare the website response measurements with any official component incidents; loading a homepage does not test every feature.
Website troubleshooting guide · Sign-in problems · API errors and timeouts
Include the time, affected feature, and error message when contacting official support. Keep passwords, payment information, session cookies, and access tokens private.
Recent HeyGen outage history
Latest available product-matched official incidents in the calendar’s archive. Times below use UTC. Duration is the provider’s recorded incident window, not a measurement of impact on every user.
| Incident | Started (UTC) | Recorded duration | Last collected status |
|---|---|---|---|
| HeyGen Video Workflow Failures | 377 min | resolved | |
| Seedance Outage | 2 min | resolved | |
| Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions | 219 min | resolved | |
| Degraded Service | 29 min | resolved | |
| Temporary Outages | 102 min | resolved | |
| Service Outage | 219 min | resolved | |
| GPU Vendor Issue | 79 min | resolved | |
| Degraded Performance | 69 min | resolved |
Frequently asked questions about HeyGen
Is HeyGen down right now?
Provider reports operational. Mapped components are operational in the latest status update; individual experiences can vary. This page was assembled at 2026-10-22T00:14:21.000Z.
How many HeyGen outage reports are there today?
The displayed rolling 24-hour window contains 0 recorded reports, from 2026-10-21T00:10:00.000Z to 2026-10-22T00:10:00.000Z. This is not a calendar-day total or a count of affected people. Estimated activity is shown separately as an estimate.
Why does HeyGen show operational when it is not working for me?
An official operational status can coexist with a local network issue, account problem, or feature-specific incident. Compare the mapped components, recent incident updates, and regional diagnostic on this page. Automated website checks test public access, not your signed-in session or every HeyGen feature.
When was HeyGen status last updated?
The latest status observation was 2026-10-21T23:59:00.000Z. Only matched product components and incidents are shown. The assessment is recent.
Has HeyGen had outages before?
The daily calendar links available incident evidence and retains daily monitoring summaries. Pink marks service issues, green requires sufficient observations with no issues observed, and gray means insufficient coverage. The collected history is incomplete and is not a lifetime outage count or a guarantee of uninterrupted uptime.
How do I follow HeyGen or report a problem?
Use “Watch this service” to save HeyGen in this browser’s watchlist, then return to compare its status with other saved services. Optional browser notifications can flag status changes while the watchlist page stays open and visible; background alerts are not sent. Use the problem-report button for an outage report; contact the provider through its official website for account, billing, or private support issues. Iszdown is independent and cannot resolve provider support tickets.
Related services to HeyGen
Check a related product separately; its status can differ from HeyGen.