Is JPay Down?

Is JPay not working for everyone right now? Get current JPay outages, status, timeouts and issue reports today.

  
hold for ad

JPay is a privately held information technology and financial services provider focused on serving the United States prison system
https://www.jpay.com


JPay outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.



More about JPay service

JPay is a privately held information technology and financial services provider focused on serving the United States prison system. With headquarters in Miramar, Florida, the company contracts with state, county, and federal prisons and jails to provide technologies and services including money transfer, email, video visitation and parole and probation payments to approximately 1.5 million inmates throughout 35 states.

Log a complaint with JPay
On JPay Twitter
On JPay Facebook

Similar services to JPay


Social Comments for JPay
What should I do if JPay is unavailable?
If JPay is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to JPay is blocked
Access to JPay may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access JPay.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access JPay again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the JPay site again.
Web Browser Plugins
If you are still having trouble accessing JPay, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to JPay