Is JPay Down?

Is JPay not working for everyone right now? Get current JPay outages, status, timeouts and issue reports today.

  
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JPay is a privately held information technology and financial services provider focused on serving the United States prison system
https://www.jpay.com


JPay outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

JPay website request errors

This graph shows JPay errors and response times for the website over the past day. Website status and slowness is related to downtime for JPay and errors for their site.



More about JPay service

JPay is a privately held information technology and financial services provider focused on serving the United States prison system. With headquarters in Miramar, Florida, the company contracts with state, county, and federal prisons and jails to provide technologies and services including money transfer, email, video visitation and parole and probation payments to approximately 1.5 million inmates throughout 35 states.

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Social Comments for JPay
@Makeupfanatic23 on 2022-06-16 08:26:04+00
@JPay_com website is down again


@Iamcoco78 on 2022-06-10 20:53:52+00
I haven’t been able to use the @JPay_com app and now the website is down ! What’s up with that ?! https://t.co/SYjOjlIG2p https://t.co/XfGWtW8G9f


@g13616695 on 2022-06-10 19:19:42+00
@ReddBaby511 @JPay_com The website is down when I try to login it says check your connection or report error. It will take them all day to fix it lol .


@Mossfieldlady on 2022-03-31 19:46:14+00
RT @NixJPayne: ⁦@MartinSLewis⁩ this is the ⁦@BulbUK⁩ app right now and the website is down. Any advice on how to make sure tonight’s readin…


@angpos1975 on 2022-02-03 12:47:48+00
RT @Yehoshua198i: Still no coms with the prisons. Jpay app is down.


@Yehoshua198i on 2022-02-03 09:57:24+00
Still no coms with the prisons. Jpay app is down.


@MissouriPrison on 2022-02-02 19:07:04+00
@JPay_com Is there a reason the app is down right now?


@Iamtaylorharp on 2022-01-22 07:15:29+00
@JPay_com Well, this is tacky and disgusting as fuck. How dare you attempt to honor MLK, when you thrive and profit off of the mass incarcerated throughout our nation. You should be ashamed of yourselves. I'm glad your website is down.


What should I do if JPay is unavailable?
If JPay is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to JPay is blocked
Access to JPay may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access JPay.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access JPay again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the JPay site again.
Web Browser Plugins
If you are still having trouble accessing JPay, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to JPay