Is M-Pesa (mpesa) Down?

Is M-Pesa (mpesa) not working for everyone right now? Get current M-Pesa (mpesa) outages, status, timeouts and issue reports today.

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M-Pesa website request errors

This graph shows M-Pesa errors and response times for the website over the past day. Website status and slowness is related to downtime for M-Pesa and errors for their site.

M-Pesa outage report graph

This chart above shows M-Pesa error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of M-Pesa is marked as "down" when the number of reported errors is significantly higher than the average errors.

More about M-Pesa service

M-Pesa is a mobile phone-based money transfer service, payments and micro-financing service, launched in 2007 by Vodafone Group plc and Safaricom, the largest mobile network operator in Kenya. It has since expanded to Tanzania, Mozambique, DRC, Lesotho, Ghana, Egypt, Afghanistan, South Africa and Ethiopia. Meanwhile, services in India, Romania, and Albania have been terminated amid low market uptake. M-Pesa allows users to deposit, withdraw, transfer money, pay for goods and services, access credit and savings, all with a mobile device. The service allows users to deposit money into an account stored on their cell phones, to send balances using PIN-secured SMS text messages to other users, including sellers of goods and services, and to redeem deposits for regular money. Users are charged a small fee for sending and withdrawing money using the service.

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What should I do if M-Pesa is unavailable?

If M-Pesa is UP but you can't load the page, here are some helpful troubleshooting steps:

Refresh

Try refreshing your browser page or close any accompanying applications and retry opening them.

Check if access to M-Pesa is blocked

Access to M-Pesa may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access M-Pesa.

Clear browser cache and cookies

Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access M-Pesa again.

DNS Cache

To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the M-Pesa site again.

Web Browser Plugins

If you are still having trouble accessing M-Pesa, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to M-Pesa