Is Neopets Down?

Is Neopets not working for everyone right now? Get current Neopets outages, status, timeouts and issue reports today.

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Neopets is a virtual pet website

Neopets website request errors

This graph shows Neopets errors and response times for the website over the past day. Website status and slowness is related to downtime for Neopets and errors for their site.

Neopets outage report graph

This chart above shows Neopets error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of Neopets is marked as "down" when the number of reported errors is significantly higher than the average errors.

More about Neopets service

Neopets is a virtual pet website. Users can own virtual pets, and buy virtual items for them using one of two virtual currencies. One currency, called Neopoints, can be earned within the site, and the other, Neocash, can either be purchased with real-world money, or won by chance in-game. The website was launched by Adam Powell and Donna Williams in late 1999. Two years later, a consortium of investors led by Doug Dohring bought a controlling interest in the company and in June 2005, Viacom bought Neopets Inc. for US$160 million. On 17 March 2014, Viacom and Nickelodeon sold Neopets to JumpStart Games for an unannounced amount. On 3 July 2017, Chinese company NetDragon acquired JumpStart.

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What should I do if Neopets is unavailable?
If Neopets is UP but you can't load the page, here are some helpful troubleshooting steps:
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Neopets is blocked
Access to Neopets may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Neopets.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Neopets again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Neopets site again.
Web Browser Plugins
If you are still having trouble accessing Neopets, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Neopets