Is OnStar Down?

Is OnStar not working for everyone right now? Get current OnStar outages, status, timeouts and issue reports today.

  
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OnStar Corporation is a subsidiary of General Motors that provides subscription-based communications, in-vehicle security, emergency services, hands-free calling, turn-by-turn navigation, and remote diagnostics systems throughout the United States, Canada, China, Mexico, Europe, Brazil, and Argentina
https://www.onstar.com/us/en/home/


OnStar outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.



More about OnStar service

OnStar Corporation is a subsidiary of General Motors that provides subscription-based communications, in-vehicle security, emergency services, hands-free calling, turn-by-turn navigation, and remote diagnostics systems throughout the United States, Canada, China, Mexico, Europe, Brazil, and Argentina. A similar service is known as "Vauxhall/Opel OnStar" in western Europe and "ChevyStar" in Latin American markets. In September 2011 the president of OnStar stated that the service had more than six million customers. On May 9, 2018, Vauxhall Motors announced that Vauxhall OnStar, alongside Opel OnStar services, would cease to operate after December 31, 2020, following Groupe PSA's purchase of Vauxhall Motors and Opel from General Motors. A new aftermarket interior rear-view mirror with a built-in OnStar module, branded as OnStar FMV, became publicly available on July 24, 2011.

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What should I do if OnStar is unavailable?
If OnStar is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to OnStar is blocked
Access to OnStar may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access OnStar.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access OnStar again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the OnStar site again.
Web Browser Plugins
If you are still having trouble accessing OnStar, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to OnStar