Is Otava down?

Product match: components.

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1. 2026-10-12T11:45:13.180-04:00 · investigating

   We are continuing to investigate this issue.

2. 2026-10-12T11:44:59.483-04:00 · investigating

   OTAVA is currently investigating an issue affecting OTAVA Cloud Backup (OCB) self-service restore capabilities in VCD. If you need a restore, please submit a ticket via the support portal at https://support.otava.com. If you have any questions or concerns regarding this investigation, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Product match: components.

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1. 2026-11-09T13:54:56.569-05:00 · resolved

   This incident has been resolved.

2. 2026-11-06T13:53:43.352-05:00 · monitoring

   OTAVA® engineers have implemented a fix and are monitoring the issue. Backup jobs may take some time to catch up, but data is moving at a normal rate at this time. We will continue to monitor this issue over the weekend before calling it resolved.

3. 2026-11-06T13:00:19.435-05:00 · investigating

   Most backup jobs may be failing at this time. OTAVA® engineers have escalated this issue to the highest level with the vendor and are actively engaged on a conference bridge until resolution.

4. 2026-11-05T05:52:01.436-05:00 · investigating

   Service Impacting: Yes, Cloud Connect backups may be failing. OTAVA® engineers are investigating an issue with DEN2 Cloud Connect; clients may experience sporadic Backup failures. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Product match: unmapped.

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1. 2026-10-22T10:00:00.000-04:00 · resolved

   At approximately 10:00 AM ET and again at 11:20 AM ET, the IN1 Data Center experienced power interruptions affecting the facility’s power distribution units (PDUs). The interruptions occurred when a facility vendor caused a power failure while performing break/fix maintenance work. The work has been suspended, and power has been restored. The environment is currently stable. We will provide additional updates as more information becomes available.

Product match: components.

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1. 2026-10-19T08:14:52.584-04:00 · resolved

   OTAVA® engineers have managed to solve the issue and ConnectWise Automate services have been restored. Administrators should now be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com.

2. 2026-10-18T15:57:53.693-04:00 · identified

   OTAVA® engineers have identified the issue and are currently in the process of a providing the solution. Impact: Automate is experiencing a disruption in service where administrators may not be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com. To resolve this issue, all Automate functionality may be unavailable between 4p-5p ET today, 10/18/26. If you have any questions or concerns regarding this outage, please contact us by logging into https://support.otava.com

Product match: components.

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1. 2026-10-13T10:40:27.961-04:00 · resolved

   This incident was resolved, back to normal power.

2. 2026-10-10T17:24:13.733-04:00 · monitoring

   The circuit provider implemented a fix, and we are monitoring the situation.

3. 2026-10-10T15:05:31.905-04:00 · identified

   Ashburn (VA4) to Austin (AU1) - Transport circuit loss of redundancy - 10/10/2026 Start Time: 10/10/2026 at 10:00 AM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® transport circuit provider is repairing the circuit between Ashburn (VA4) and Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into htt

Product match: components.

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1. 2026-10-12T11:31:41.302-04:00 · resolved

   This incident has been resolved.

2. 2026-10-11T17:08:49.925-04:00 · monitoring

   The issue has been identified and steps have been taken to remediate it. We are now monitoring the healthy status of LV OCC. After a service provider rescan via the Properties wizard, backup copy jobs should begin running successfully again.

3. 2026-10-11T13:42:58.076-04:00 · investigating

   OTAVA® engineers are investigating an issue with LV OCC (backup-lv.otava.com). Clients will not be able to run backup copy jobs to this location until the issue is resolved.

Product match: components.

Read the provider’s incident report

1. 2026-10-07T19:56:39.269-04:00 · resolved

   This incident has been resolved.

2. 2026-10-07T16:12:56.368-04:00 · monitoring

   Access to the Otava Cloud management portal has been restored.

3. 2026-10-07T15:50:29.896-04:00 · identified

   Engineers have identified the issue and are working toward a resolution.

4. 2026-10-07T15:33:25.233-04:00 · investigating

   OTAVA(R) Engineers are currently investigating the cause of the outage for https://vcd.us-nc1.otava.com. At this time, no VM workloads appear to be impacted, only the management portal. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Product match: components.

Read the provider’s incident report

1. 2026-10-05T12:35:06.549-04:00 · resolved

   This incident is resolved.

2. 2026-09-30T13:43:54.311-04:00 · monitoring

   The circuit provider implemented the fix; we are monitoring the circuit's stability.

3. 2026-09-30T08:10:19.202-04:00 · investigating

   Ashburn (VA4) to Austin (AU1) - loss of redundancy - 09/29/2026 Start Time: 09/29/2026 at 10:00 PM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://suppo

Provider reports service problems. The official provider feed identifies an active incident or affected component. This page was assembled at 2026-11-11T04:08:35.000Z.

The displayed rolling 24-hour window contains 0 recorded reports, from 2026-11-10T04:00:00.000Z to 2026-11-11T04:00:00.000Z. This is not a calendar-day total or a count of affected people. Estimated activity is shown separately as an estimate.

An official operational status can coexist with a local network issue, account problem, or feature-specific incident. Compare the mapped components, recent incident updates, and regional diagnostic on this page. Automated website checks test public access, not your signed-in session or every Otava feature.

The latest status observation was 2026-11-11T03:58:44.000Z. Only matched product components and incidents are shown. The assessment is recent.

The daily calendar links available incident evidence and retains daily monitoring summaries. Pink marks service issues, green requires sufficient observations with no issues observed, and gray means insufficient coverage. The collected history is incomplete and is not a lifetime outage count or a guarantee of uninterrupted uptime.

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