Is ProtonMail Down?

Is ProtonMail not working for everyone right now? Get current ProtonMail outages, status, timeouts and issue reports today.

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ProtonMail is an end-to-end encrypted email service founded in 2013 in Geneva, Switzerland, by scientists who spent time at the CERN research facility

ProtonMail website request errors

This graph shows ProtonMail errors and response times for the website over the past day. Website status and slowness is related to downtime for ProtonMail and errors for their site.

ProtonMail outage report graph

This chart above shows ProtonMail error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of ProtonMail is marked as "down" when the number of reported errors is significantly higher than the average errors.

More about ProtonMail service

ProtonMail is an end-to-end encrypted email service founded in 2013 in Geneva, Switzerland, by scientists who spent time at the CERN research facility. ProtonMail uses client-side encryption to protect email content and user data before they are sent to ProtonMail servers, unlike other common email providers such as Gmail and The service can be accessed through a webmail client, the Tor network, or dedicated iOS and Android apps. ProtonMail is run by its parent company Proton Technologies AG, which is based in the Canton of Geneva. The company also operates ProtonVPN, a VPN service. ProtonMail received initial funding through a crowdfunding campaign. Although the default account setup is free, the service is sustained by optional paid services. Initially invitation-only, ProtonMail opened up to the public in March 2016. In 2017, ProtonMail had over 2 million users, and grew to over 5 million by September 2018, 20 million by the end of 2019, and over 50 million in 2020.

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What should I do if ProtonMail is unavailable?
If ProtonMail is UP but you can't load the page, here are some helpful troubleshooting steps:
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to ProtonMail is blocked
Access to ProtonMail may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access ProtonMail.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access ProtonMail again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the ProtonMail site again.
Web Browser Plugins
If you are still having trouble accessing ProtonMail, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to ProtonMail