Is Taobao Down?

Is Taobao not working for everyone right now? Get current Taobao outages, status, timeouts and issue reports today.

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Taobao is a Chinese online shopping platform

Taobao outage report graph

This chart above shows error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of is marked as "down" when the number of reported errors is significantly higher than the average errors.

Taobao website request errors

This graph shows Taobao errors and response times for the website over the past day. Website status and slowness is related to downtime for Taobao and errors for their site.

More about Taobao service

Taobao is a Chinese online shopping platform. It is headquartered in Hangzhou and is owned by Alibaba. According to Alexa rank, it is the eighth most-visited website globally in 2021. was registered on April 21, 2003 by Alibaba Cloud Computing Co., Ltd. Taobao Marketplace facilitates consumer-to-consumer retail by providing a platform for small businesses and individual entrepreneurs to open online stores that mainly cater to consumers in Chinese-speaking regions and abroad, which is made payable by online accounts. Its stores usually offer an express delivery service. Sellers are able to post goods for sale either through a fixed price or an auction. Auctions make up a small percentage of transactions, whereas the majority of the products are new merchandise sold at fixed prices. Buyers can assess seller backgrounds on the site, using ratings, comments, and complaints.

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What should I do if Taobao is unavailable?
If Taobao is UP but you can't load the page, here are some helpful troubleshooting steps:
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Taobao is blocked
Access to Taobao may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Taobao.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Taobao again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Taobao site again.
Web Browser Plugins
If you are still having trouble accessing Taobao, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Taobao