Is Jane down?

Product match: unmapped.

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1. 2022-06-09T09:17:08.316-07:00 · resolved

   Jane's Online Appointment (telehealth) was experiencing an issue earlier today while attempting to join a call in the waiting room for some customers. The issue should now be resolved and telehealth calls can now be joined by all clinics without issue. Please reach out to support@jane.app if you're still experiencing any issues connecting to an Online Appointment.

Product match: unmapped.

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1. 2022-06-01T11:00:00.000-07:00 · resolved

   Square experienced some service degradations/outages across their payments network today, which did impact the Square Terminal integration with Jane. These service degradations/outages lasted for approximately 90 minutes. Payments processed in-app or on the Jane Payments Terminal were unaffected.

Product match: components.

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1. 2022-02-10T13:43:03.994-08:00 · resolved

   All sources indicate we're in the clear! We'll still be keeping an eye on things behind the scenes. Have a lovely rest of your day, everyone.

2. 2022-02-10T12:40:29.474-08:00 · monitoring

   Square has released a fix for issues they were experiencing today. You should see everything return to normal very shortly.

3. 2022-02-10T11:52:34.000-08:00 · investigating

   Square is currently having some performance issues across their services, which is causing payments to fail. We'll keep you updated when they're running at 100% again. You can keep updated on their status here too: https://issquareup.com/

Product match: components.

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1. 2022-01-03T19:33:00.000-08:00 · resolved

   Payfirma payments are processing again. Have a lovely evening, everyone.

2. 2022-01-03T19:12:52.354-08:00 · monitoring

   Looks like Payfirma payments are processing again. We're going to monitor this closely before we mark it as Resolved though.

3. 2022-01-03T18:39:12.934-08:00 · investigating

   We're still working with the Payfirma team on this, and we're hoping they'll have their payment systems up and running again soon. Clinics using Jane Payments through Stripe or Square are not affected.

4. 2022-01-03T18:20:04.000-08:00 · investigating

   We're continuing to work with the Payfirma team on this, and we're hoping they'll have their payment systems up and running again soon. Clinics using Jane Payments through Stripe or Square are not affected.

5. 2022-01-03T18:04:54.716-08:00 · investigating

   The Payfirma integration is currently experiencing some unexpected downtime, and we're working with their team to find out why! Clinics using Jane Payments through Stripe or Square are not affected.

Product match: unmapped.

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1. 2021-12-15T08:00:00.000-08:00 · resolved

   Earlier today, we were seeing some reports of an inability to access some Jane accounts in the United States. This was caused by an internet service provider issue. All accounts should be accessible again. If you are still unable to access your Jane account, please email support@jane.app.

Product match: components.

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1. 2021-06-29T10:49:40.517-07:00 · resolved

   This incident has been resolved ✅

2. 2021-06-29T10:33:24.004-07:00 · monitoring

   Looking like we're in the clear! We'll continue to closely monitor payments through our Payfirma integration for a little bit.

3. 2021-06-29T10:24:12.491-07:00 · investigating

   The Payfirma Team is still investigating the source of the payment challenges, and we'll continue to update you here when we have more information. Clinics using Jane Payments through Stripe or Square are unaffected.

4. 2021-06-29T10:05:24.127-07:00 · investigating

   We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe or Square are unaffected.

Product match: components.

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1. 2021-05-11T18:31:27.659-07:00 · resolved

   This incident has been resolved.

2. 2021-05-11T18:22:40.241-07:00 · monitoring

   A fix has been implemented by TELUS. We will continue to monitor the eClaims integration for any further issues.

3. 2021-05-11T18:07:53.117-07:00 · investigating

   The TELUS team is continuing to work on a resolution as quickly as possible. We'll update this incident when more information is available.

4. 2021-05-11T14:58:35.922-07:00 · investigating

   Submissions to TELUS eClaims in Jane and directly through the portal are currently experiencing some trouble. Their team is aware of the issue and is working on a resolution as swiftly as possible. We’ll update this incident when more information is available.

Product match: components.

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1. 2021-03-26T16:29:27.780-07:00 · resolved

   Looks like we're in the clear. Apologies for the rocky end to the work week! Have a great weekend.

2. 2021-03-26T15:30:45.336-07:00 · monitoring

   Square seems to have resolved the challenges with their payment services. We're still going to keep a close eye on it for a little while though.

3. 2021-03-26T14:57:41.283-07:00 · identified

   Square's payment system is still experiencing some challenges. Their Engineering team has confirmed that they identified the root cause of the issues, and are impacting working diligently to implement a fix.

4. 2021-03-26T14:25:05.818-07:00 · identified

   Square's payment system is currently experiencing some trouble. Their team is aware of the issue and is working on a resolution as swiftly as possible. We'll update this incident when more information is available.

Provider reports operational. Mapped components are operational in the latest status update; individual experiences can vary. This page was assembled at 2026-10-20T04:26:52.000Z.

The displayed rolling 24-hour window contains 0 recorded reports, from 2026-10-19T04:20:00.000Z to 2026-10-20T04:20:00.000Z. This is not a calendar-day total or a count of affected people. Estimated activity is shown separately as an estimate.

An official operational status can coexist with a local network issue, account problem, or feature-specific incident. Compare the mapped components, recent incident updates, and regional diagnostic on this page. Automated website checks test public access, not your signed-in session or every Jane feature.

The latest status observation was 2026-10-20T04:21:39.000Z. Only matched product components and incidents are shown. The assessment is recent.

The daily calendar links available incident evidence and retains daily monitoring summaries. Pink marks service issues, green requires sufficient observations with no issues observed, and gray means insufficient coverage. The collected history is incomplete and is not a lifetime outage count or a guarantee of uninterrupted uptime.

Use “Watch this service” to save Jane in this browser’s watchlist, then return to compare its status with other saved services. The watchlist does not send notifications. Use the problem-report button for an outage report; contact the provider through its official website for account, billing, or private support issues. Iszdown is independent and cannot resolve provider support tickets.